Frequently Asked Questions
1. How long does it take to get my order?
We generally ship from our USA warehouses, occasionally, we ship orders from our international warehouses as well which can potentially lead to delays in your order.
Normally, you can expect to receive your order within approximately 7-14 days from the date that you placed your order unless you opted in for faster shipping.
If you are ordering outside of the U.S.A orders usually take 14-25 days to arrive.
2. When will I get my tracking number?
Typically, you’ll receive a shipping confirmation email a few days after your initial order date. Even though your order may ship one day after your order it sometimes can take another 24 hours for our shippers to give us a live tracking number so that we can update our system and send you the shipping confirmation email with your tracking number.
3. Do all my products come in the one package?
In most case your order will come in a single package. In some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses). When we do that, you can expect the packages to arrive on different days and/or times.
So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses. Just give it a few days to arrive.
4. How can I check the status and tracking of my order?
You can track your order using your Order ID and Email used to complete your order here:
5. What form of payments are accepted?
We accept Visa, MasterCard, Amex and Discover, and Paypal
6. How can I add a discount on my order?
If you received a discount code from SOS Smart Electronics, that code can be entered on the checkout page.
7. Which countries do we ship to?
We ship within the continental US, US territories, Alaska and Hawaii. We Also ship internationally to all other countries
8. What do you charge for shipping and handling?
We offer Everyday FREE SHIPPING on purchase $150+ and for $5.99 for standard shipping
9. How can I get the latest products offered?
Check our website at least once per week and you will be able to see all of the limited time deals we are offering :) Also you can sign up for our newsletter
10. What is your warranty policy?
We warranty all of the products we sell against manufacturer defects for up to 30 days after your purchase.
11. How do I return or exchange an item I purchased?
Please send an email to firstname.lastname@example.org
We charge a 15% restocking fee for returned items
12. Will I be charged sales tax?
We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. SOS Smart Electronics Store follows state guidelines for determining taxes. The tax amount displayed during the checkout process is an estimate and is labeled accordingly.